A More Connected Experience, Now In The Palm Of Your Hands
Enjoy seamless access to everything you need, from booking classes and services to managing your account, checking in effortlessly, and staying connected with your club community.
Unlock the facility with Bluetooth access, reserve your favourite classes, track your progress, manage your membership, and stay motivated with friends through leaderboards and challenges.
Download the app today and enjoy a simpler, smarter way to stay on track.
Please note: your current app will no longer be available from 19 August. Your access tag will also need to be reconfigured on your first visit following the transition, our team will be available at reception to assist.
Getting Started With Your New App From The 19 August For Existing Members
To continue enjoying seamless access to Jindalee Fitness 24/7, follow these simple steps on August 19 to set up your new app experience.
1. Download the new Jindalee Fitness 24/7 App
Available from the App Store or Google Play. Download the app and get ready to access your new member experience.
2. Set up your new login
Use the email address linked to your membership and select ‘Forgot Password’.
You’ll receive an email with instructions to reset your password. Once you’ve completed the reset, you’ll be able to log in to your new app and get started!
3. Access the facility
Use the Check-In icon at the top of the app to unlock and access the club.
Prefer to use your access tag?
No problem — your access tag can continue to be used. Simply bring it into reception after the changeover and our team will reconfigure it to your account.
Need help?
Our Member Experience Team is here to support you with any questions or issues during the transition.
What’s Changing With The New App?
To help you get familiar with the new Jindalee Fitness 24/7 app, here are some key updates to be aware of from 19 August.
Class Bookings
Bookings will now be required for all classes, including Aqua classes. This helps us better manage class capacity and provide a smoother experience for all members.
New Cancellation & No-Show Policy
With the new app, cancellation and no-show fees will apply:
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Cancel 2+ hours before a class: No charge
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Cancel less than 2 hours before a class: $10 fee
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No-show: $15 fee
To help our members adjust to the new system, cancellation and no-show fees will be waived until the 26th of August to help you all get familiar with the new app. Please not these fees will be charged from the 27th of August.
Aqua bookings will not incur the cancellation and no-show fees.
Booking Availability & Confirmations
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Classes will open for bookings 8 days in advance.
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You’ll receive a confirmation email when you successfully book a class.
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If you cancel a booking, you’ll also receive an email confirmation of your cancellation.
Updated Waitlist Process
The waitlist process works a little differently in the new app.
If you join a waitlist and a spot becomes available, you’ll receive an email and SMS notification letting you know that a spot is available. You’ll then need to confirm your spot to secure your booking in the class.
Once your booking is confirmed, you’ll receive a booking confirmation email.
A Note For Aqua Bookings
WE ARE INTRODUCING AQUA BOOKINGS FROM WED 19 AUGUST
Why do I need to book?
The new booking system helps us keep you informed if a class needs to be cancelled due to instructor illness or a thunderstorm, particularly as we head into the summer months.
For safety reasons, it is also important for us to know how many people are attending each class.
How can I book?
You can choose to:
Book using the NEW app OR Book with Reception
THERE WILL BE NO CANCELLATION OR NO-SHOW FEES FOR OUR AQUA BOOKINGS ONLY
Don’t have a mobile device that supports the app?
That’s okay! You can still attend your aqua classes. Simply speak with Reception, and our friendly team can help you get booked in.
Prefer to book on the day?
You can book with Reception on the day, subject to availability. Please keep in mind that classes can be particularly busy during summer and peak times, so booking ahead is recommended.
We’re Always Here to Help
If you have any questions or are unsure about the new booking process, please speak with our friendly Reception team. You can still enjoy your aqua class, we’re simply making sure everyone has a safe, enjoyable experience.
Everything In One App
It’s now easier than ever to plan your sessions around your schedule. Explore our helpful tutorials to discover how to make the most of your app experience.
