FunFit Kids – Terms & Conditions & Parent Agreement

FunFit Kids is a structured youth fitness program delivered at Jindalee Fitness 24/7 for:

• BabyFit: 6 weeks to Crawlers
• MiniFit: Crawlers-2 years
• KinderFit: 3-5 years
• KidFit: 5-8 years
• JuniorFit: 9-12 years
• TeenFit: 13-16 years

Sessions include:

• Sports-based fitness (SportsFit)
• Obstacle-style training (Mini Dungeon)
• StrongFit (Strength and Conditioning)
• Reformer Pilates
• Run Club
• Age Appropriate general movement, coordination, and physical development

School Holiday Programs & TeenFit

In addition to term-based programs, FunFit Kids offers School Holiday Programs, which may include extended session formats, themed activities, and additional training opportunities.

We also offer TeenFit programs (13–17 years). These sessions are designed to support progression into structured training and may include:

• Reformer Pilates and strength-based sessions
• Run Club and outdoor conditioning
• Strength & Conditioning / Hyrox-style training
• Dungeon-style functional fitness sessions

These programs provide a pathway for older participants to continue developing their fitness in a safe, age-appropriate, and professionally supervised environment.

At Jindalee Fitness 24/7, the safety and wellbeing of children and young people is our highest priority.

Our programs operate under our Child Safety & Wellbeing Framework, aligned with:

• National Child Safe Standards
• Queensland Child & Youth Risk Management Strategy

This framework applies to all FunFit Kids programs, staff, contractors, and volunteers.

We are committed to:

• Providing a safe, inclusive, and respectful environment
• Maintaining zero tolerance for abuse, bullying, discrimination, or grooming
• Ensuring staff are appropriately screened, trained, and supervised
• Maintaining clear professional boundaries
• Responding immediately to any safety concerns
• Encouraging children and families to speak up

Jindalee Fitness 24/7 conducts formal risk assessments for all FunFit Kids programs, sessions, and events.

These risk assessments:

• Identify potential hazards
• Implement control measures to minimise risk
• Are reviewed and updated regularly

This ensures all sessions are delivered in a safe, structured, and controlled environment.

Our Child Safety & Wellbeing Framework and supporting policies are available to families upon request.

This includes:

• Child Safety policies and procedures
• Code of Conduct
• Risk management procedures
• Complaint handling processes

We are committed to transparency and encourage families to review these documents at any time.

All programs are designed and written by a Senior Instructor (Cert IV or higher). Sessions may be delivered by a Junior Instructor with experience in the relevant session style or similar activity.

All staff:

• Hold a valid Blue Card (Working with Children Check)
• Are trained in child safety and supervision practices
• Hold current First Aid & CPR certification

• Enrolment is confirmed upon registration and payment
• All fees are non-transferable
• Programs are structured around school terms

6A. FunFit Kids Subscription

The FunFit Kids Subscription covers classes unless otherwise stated.

1. Members: Subscription fees are added to the family’s existing JF247 direct debit and billed accordingly until cancelled.

2. Non-members: Subscription is billed fortnightly and continues automatically until cancelled.

3. Subscription includes unlimited class access for the enrolled child, subject to session capacity and availability.

4. Sessions must be booked in advance via the MyClub app. Walk-ins are not guaranteed a spot.

5. A second or subsequent child enrolled under the same subscription is charged at the discounted 2nd-child rate.

6. Subscription is a separate enrolment option to Term Block and Casual pricing.

7. Sessions may be cancelled if bookings are less than 3 within 3 hours of the start time

Cancellation

1. Cancelling a subscription requires 30 days’ written notice.

2. Billing continues, and the child retains class access, for the full 30-day notice period.

3. No refund is provided for the notice period.

Suspension

1. You may suspend your FFK subscription on written request, with at least 3 days’ notice prior to the suspension start date.

2. Suspension cannot be backdated and takes effect only from the date of notice.

3. Minimum suspension period is 2 weeks.

4. Total suspension in any 12-month period must not exceed 6 weeks.

5. The 30-day cancellation notice period is unaffected by any suspension.

6. A nominal fee not exceeding $5.00 per week may be charged during suspension.

7. An administration fee may apply for processing a suspension.

8. No class access is available while the subscription is suspended.

Cancellation & Missed Sessions (Make-Up Policy)

If your child is unwell, please cancel within 2 hours to create a “make up”.

No shows cannot be claimed for a make up class.

If your child misses a session:

• You may book a make-up session within the same term, subject to availability
• Make-up sessions:
  • Must be booked (no walkins)
  • Must be used within the same term
  • Do not carry over into school holidays or future terms
  • Are not guaranteed and depend on class capacity
• Make-up sessions may be used:
  • In any FunFit Kids stream (SportsFit or Mini Dungeon)
  • Within your child’s appropriate age group
  • In any class with available space

Casual Passes & Visit Packs

• Casual sessions and visit packs:
  • Must be used within the same term as purchase
  • Do not roll over into school holidays or future terms

Refunds

• No refunds are provided for:
  • Missed sessions
  • Change of mind
  • Scheduling conflicts
• Where appropriate, credits or make-up sessions may be offered at management discretion

If you have any questions about missed sessions, make-ups, or class options, please speak to our team—we are here to help and will do our best to accommodate where possible.

• Children must be dropped off and collected on time
• JF247 is only responsible for children during their scheduled session time
• Late collection may incur a supervision fee

Children are expected to:

• Follow instructions from staff
• Treat others and equipment with respect

JF247 reserves the right to:

• Remove a child from a session if behaviour is unsafe or disruptive
• Cancel enrolment for ongoing behavioural concerns

• Children should use the toilet prior to sessions
• Staff will escort children to the accessible toilet and wait outside

Staff do not assist with:

• Toileting
• Changing clothes
• KinderFit participants must be toilet trained, or parents must remain onsite
• Parents will be contacted in the event of an accident

Parents must disclose any:

• Medical conditions (Parents must provide an action plan and emergency medicine for their child in the case of Anaphylaxis, Asthma or Diabetes)
• Injuries
• Additional needs

Children must not attend if:

• Unwell or contagious. Refer to Qld Health Time Out guidelines.

If a child becomes unwell or injured:

• Parents will be contacted immediately

FunFit Kids involves physical activity including running, jumping, and obstacle-based movement.

By enrolling, parents acknowledge:

• There are inherent risks involved
• Participation is voluntary
• JF247 is not liable except where required by law

• Photos and videos may be taken for marketing and program purposes.
• Participation is subject to your selected consent at registration.
• Children without consent will not be included in media.

• Appropriate activewear and enclosed shoes must be worn
• No jewellery or loose accessories
• Water bottles are recommended

Jindalee Fitness 24/7 reserves the right to make reasonable changes to class schedules where required.

This may include:

• Changes to session times
• Instructor changes
• Class structure or format adjustments
• Consolidation of classes due to low enrolments

Notice Period

• Where possible, families will be provided with a minimum of 24 hours’ notice
• In some circumstances (e.g. staff illness), shorter notice may be required.
• Notifications will be sent via text and social media.

If a Session is Changed or Cancelled by JF247

Where a session is impacted:

• We will offer one of the following:
  • A make-up session within the same term
  • A credit toward another session or program
  • A refund, where a suitable alternative cannot be provided

Class Suitability After Changes

If a change impacts your ability to attend:

• Please speak to our team —we will work with you to find a suitable alternative where possible. Phone 07 3713 3999 or email yourclub@jf247.com.au

We are committed to open, transparent, and respectful communication.

Raising a Concern

Families are encouraged to raise concerns at any time.

You do not need proof—if something does not feel right, please speak up.

How to Provide Feedback or Make a Complaint

Direct Contact
Shannon Parish – Child Safety Officer
Jindalee Fitness 24/7

If unavailable, please contact Club Management

Online Feedback (Member Voice)
https://www.jindaleefitness247.com.au/member-voice/

Complaint Handling Process

• Acknowledgement of the concern
• Assessment based on risk and severity
• Appropriate action taken
• Outcome communicated
• Escalation to authorities where required

Transparency

Families may request access to relevant policies and procedures at any time.

Zero Tolerance

JF247 has zero tolerance for:

• Child abuse
• Grooming
• Bullying
• Discrimination

All concerns are taken seriously and acted on immediately.

We regularly review our programs and welcome feedback from families to improve the safety and experience of all participants.

By enrolling your child in FunFit Kids, you confirm that:

• You have read and understood these Terms & Conditions
• You agree to all policies outlined
• You accept the risks associated with participation
• You agree to comply with program requirements